Purpose of the Post.

The maintenance and continual improvement of the Agency’s IT and data management systems in order to ensure the delivery of a reliable trunk road network in North Wales on behalf of the Welsh Assembly Government.

The post involves the design, implementation and maintenance of bespoke software solutions for use throughout Wales (NMWTRA and SWTRA). These systems are both on premise and cloud based and are key to the continuous development of NMWTRA and to enable improvements of the service to the Welsh Government.

Responsibility for functions. e.g. staff, budgets, equipment

Key responsibilities include:

• Developing and maintaining data management systems for the

Agency, including financial management and operational IT
systems, and where applicable the procurement of associated
services and equipment.

• Production of associated reports and presenting to Agency

senior management to assist in the decision making process

• Design and implementation of IT systems and equipment and data

held.

• Security of commercially sensitive data and physical IT

equipment.

• Managing teams of staff during software implementation.
• Management of external contractors, consultants and suppliers.
• Leading design teams in the development of IT solutions.
• Delivery of IT projects within agreed timescales and budgets.
• Responsibility for specialist IT equipment and licencing of

software.

• Development and maintenance of the all Wales Incident

Management System

• Responsibility for project management of systems. Including

the production and review of technical specifications.

• Responsible for the production and implementation of policies

and procedures around new systems and their operation.

• Production and implementation of policies and procedures for

implemented solutions.

• Training of NMWTRA staff and other end users in the use of IT

and data management systems including in a classroom
environment.

Main Duties.

Scope, Development and Design

The development and implementation of innovative and creative business analysis systems within the Agency by utilising their expertise to support successful business development programmes, using a range of specialist disciplines including but not limited to:

• Business process management software,
• Relational database management systems,
• Microsoft Business intelligence software
• Integrated development environment software

To adopt and maintain an innovative and imaginative outlook relating to the development of solutions including management reports.

The development, implementation and maintenance of computer based systems (IT) for the Agency.

Developing administrative and management systems for the Agency, driven by existing and evolving business needs in accordance with the requirements of the Welsh Government Managing Agency Agreement (WGMAA).

Advising and liaising with partner organisations with regard to information management issues with the aim of making best and appropriate use of information throughout the Agency and across the whole range of operations and activities. This will support performance management systems and the decision making process for senior Agency managers.

Implementation

To establish, prioritise and promote programmes for the development and implementation of information technology systems required by the Agency. As much of this work is the delivery of new software based systems, the ability to work in circumstances where policy, procedures and working standards only provide minimal guidance is essential. It is also important to understand and manage the effects that failures of these systems could have on the organisation as a whole.

Undertake rigorous testing of the developed systems to minimise consequential operational risk associated with the services provided by NMWTRA on behalf of the public/WG, such as A55 Operations, A55 Tunnel Operations and Traffic Management control systems.

Ensuring the availability of the necessary information required to review performance indicators, fees and unit costs for both the Agency and the WG.

Using support, tact, persuasion and sensitivity, provide training for staff members and Partner Authorities for existing and newly designed or upgraded systems.

Undertake quality checks of the developed software in accordance with the agents ISO 9001 accreditation.

To lead teams through business process change during the implementation of software improvements which may cause matters that are likely to be contentious or complex. This will require tact, persuasion and sensitivity to achieve the business outcome.

Maintainance

The maintenance of computer based systems (IT) for the Agency including the correct recording of network and inventory records.

The post holder will be responsible for the availability and security of the organisations financial systems which are based on the K2 environment.

To ascertain and hold the latest information regarding:

• standards, technical developments and computer applications
• professional and statutory duties
• Data management methodologies and technologies
• Data Protection Legislation

General

Ensure that Health and Safety matters are fully considered and managed in all aspects of the work of the Agency.
Foster a culture of innovation and continuous improvement. In this context, to monitor technological and other developments in the industry, including new methods, with the aim of adopting best practice wherever appropriate.

Deputise for the Information Systems Manager in his absence.

Work with Agency staff in fulfilling their technical, financial and administrative duties.

Communicate effectively and politely with elected members, the public, members and officers of the Assembly and other external organisations and bodies.

Co-operate and liaise with staff from other Departments of the Council, and Partner Authorities in order to promote the effective management of the Agency.

Supervise and provide guidance on work carried out by contractors and consultant (eight consultants, ten technology framework contractors)

Responsibility for self-development.

Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.

Operate within the Council’s policies and procedures in relation to equal opportunities and equality.

Responsibility for information management in accordance with the Council’s information management standards and guidelines. Ensure that personal information is handled in compliance with Data Protection legislation

The above list of duties is only an outline. The post holder will be expected to undertake any other duties relevant to the nature and scale of the post, in accordance with reasonable requests from the Line Manager.

Special Circumstances. e.g. the need to work unsociable hours, special working arrangements etc.:
Though the majority of the role will be based in an office environment, there is a requirement that the post holder may need to undertake work on site, perform tasks which are outside normal working hours is required to assist the Agency with the implementation of new systems and updates.