Full Job Description
Network Security Technical Specialist
Locations: London, Manchester, Birmingham & Glasgow

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
You’ve got opportunities
Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.
What you’ll do:
Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers
Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes
Own complex customer issues and see them through to resolution
Take the initiative and advise our customers on how automation can enhance the stability and security of their solution
Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)
Coach and develop team to promote upskilling and career development
Promote and establish high levels of incident ownership
Use data literacy to ensure effective MI, service reporting and diagnostics
Hold accountabilities for all operational and technical support within Security service operations
Perform routine assignments using established procedures
Knowledge of device health monitoring tools and systems
Adhere to change and incident management process
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
Collaborate and share knowledge with other Engineers and Administrators on the support floor
Work in fast-paced, constantly evolving team using DevOps methodologies
Provide technical direction so that we can build and deliver world class secure platforms for our customers
Work directly with our customers as part of the engineering delivery life cycle
Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
Troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
Create documentation including HLD and LLD to support the delivery of our solutions
Collaborate and share knowledge with colleagues
Train and mentor direct reports

You’ll definitely:
Be a highly self-motivated and confident thinker
Be able to lead and work as part of a team to deliver complex solutions
Be methodical in your approach to diagnosing and resolving issues
Be comfortable challenging and working to strict deadlines
Be organised and able to multi-task
Use your initiative and be comfortable working with changing requirements
Be commercially aware
Have an enquiring mind, thirst for knowledge and willingness to learn

You might even:
Have experience of multiple security vendors and/or hold relevant certifications
Have knowledge of devices that operate at multiple levels of the OSI stack
Minimum 8+ years of experience.
Have good knowledge of routing protocols, security concepts and public cloud platforms
Be knowledgeable in the application of current and emerging network software and hardware technology and protocols
Embody the role of trusted advisor

What’s in it for you?
Competitive salary and on-target bonus plan
Training and development opportunities
Career progression in BT Security and across BT with our internal development programme
Competitive share options and pension scheme
Access to discounts on BT & EE products
25 days annual leave (not including bank holidays)
3 days paid volunteering a year
Location: London, Glasgow, Manchester, or Birmingham
Weekly Hours: 37.5
Salary: Level D
Position Type: Full Time
Contract: Permanent

Why us?
Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people – which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience.
We are at the top of our game and this is your chance to join us. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. Empowered, challenged, supported and rewarded, our people are the key to our success.
Play your part. Make a difference. We are the Protectors.

About BT
We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation, and competition we face are tougher than ever before. If you have the drive, optimism, and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.