About this role
This is a role in BT’s Privileged Access Management (PAM) security team. The core purpose of this team is to protect BT from Cyber security threats, both internal and external, and we take this responsibility very seriously. We run and manage security platforms and controls across the whole of BT and EE. We protect privileged credentials and manage administrator access to most of BT’s estate. To do that, we work with market leading technologies in a fast-evolving security landscape. This role is key in protecting BT and enabling the business to achieve its business objectives
You’ll have the following responsibilities
Platform Support: You will own and be responsible for all aspects related to the In-Life management, operation and support of BT’s Privileged Access Management Platforms (MPA and PCI MPA). You will own and lead the 2nd line ASG support function for both PAM platforms, ensuring all relevant SLAs and Platform KPIs are consistently met. You will consistently strive to improve the overall user experience when they are using the platforms/ supported functionality. You will identify and own to completion initiatives that seek to automate processes and reduce cost and effort in the provision of privileged access management to BT’s estate and support community.
Compliance and Audit: a) You will be responsible for running all relevant controls and processes in order to ensure that both PAM platforms meet the requirements arising from the applicable Audit Compliance frameworks (ICOFR, PCI-DSS, etc). b) You will manage and support senior management to meet Audit requirements and recommendations (ICOFR, ICA, etc) for compliance and reporting for access control and revalidation.
ASG Team Lead: You will run the PAM 2nd Line support team , optimising resources, balancing the workload and setting targets to ensure that work area objectives are consistently met, and to nurture an environment for achievement within the team.
Project / Technical: You will work in security integration projects and lead and deliver service improvement initiatives. You will provide input to project delivery plans and cost/effort estimates for your own specific deliverables.
You will build and maintain collaborative relationships with key customers, colleagues and suppliers.
You’ll have the following skills & experience
Product and service knowledge – You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer
Issue management – You research and recommend solutions to resolve routine problems. You escalate complex or unexpected issues as needed.
Improvement focus – You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes.
Give specialised advice – You offer advice and recommendations based on your expertise both proactively and on request.
Role Specific Technical Skills and Knowledge
- H/W and S/W installation /configuration/ troubleshooting (Windows/Unix)
- Networking and common internet protocols/applications knowledge
- Experience in a technical system support/2rd Line role
- Good understanding of IAM related technologies and applications – (a plus but not essential)
- Good communication skills and a good team player
- Line management skills and experience
10% on target bonus.
25 days annual leave (plus bank holidays), increasing with service.
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.
Option to join BT Shares Saving schemes.
Discounted BT products including free broadband and BT Sport.
Access to 100’s of retail discounts including the BT shop.