Orange Cyberdefense is the the go-to security services provider for European organisations and their global affiliates and we are currently seeking an ambitious and driven Senior Security Engineer to join our UK team. This role can be fully remote within the UK.
The role of the Senior Security Engineer is to provide third line support and escalation in our busy Security Operations Centre, or remotely at customer sites as required. It is essential that you are able to work under pressure and possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.
Your key responsibilities as a Senior Security Engineer in our SOC will include the following:
- To provide third line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s
- Providing remote support and change management assistance to our customer base on a 24×7 basis as required
- Managing and monitoring call queues ensuring adherence to customer SLA’s
- Proactive Technical account management for large corporate clients, providing a single point of contact for customers to escalate issues
- Project work including onsite installation & upgrades of products from the Orange Cyberdefense Portfolio as required
- To provide Quality Assurance checking as part of the Orange Cyberdefense and customers change control process
- Ensuring that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
- Ensuring that customers are updated continuously on the status of their issues
You must have the following skills and experience to join the team as a Senior Security Engineer:
- You must have extensive F5 and proxy experience
- You will have at least two of the following; Checkpoint CCSE, Pulse Secure, Cisco CCNP (Security – Pix/ASA), F5 CTS/CSE, Palo Alto ACE/PCNSE, Bluecoat BCCPP, Fortinet NSE/FCNSP, Arbor Prevail (DDOS)
- You must have strong commercial experience in either a customer facing Support or Engineering role working with security products from our portfolio as above
- You will have a solid understanding of networking technologies, LAN/WAN, routing, switching, IP sub-netting, and will possess a good understanding of the 7 layer OSI model and associated protocols
- You must have excellent troubleshooting and problem solving skills
- You must have in depth Microsoft Windows Operating Systems (Windows Server, Windows XP, Windows 7) and application skills (MS Office suite)
- You will have Linux based Operating Systems and application experience
- You must have good leadership skills with the ability to communicate clearly, both verbally and in writing at all levels
By joining one of the world’s leading cyber security companies as a Senior Security Engineer, you will be offered the following:
- An opportunity to join a fun, social and lively SOC team that are growing rapidly
- A chance to undertake the very best, comprehensive industry related training within a niche, cyber security company
- Career opportunities within a unique industry and organisation
- Company pension scheme
- Competitive salary and generous holiday allowance
- Private medical healthcare
- Life insurance
- A free annual eye test
- Company events several times per year
Please note – the SOC work a split day shift system covering the hours 7am to 9pm, Monday to Friday on a rota basis. Some Weekend work may be required, as is out-of-hours callout, again on a rota basis.
